We realize the inconvenience in our website defaulting to a branch that does not service you and we would like to fix that. We always want to find ways to serve you better, including fast and easy access to products and product information on the web. Please set your default branch just this once so that we can better serve you on USLUMBER.COM in the future.
CHOOSE YOUR BRANCH
Don't worry, you'll still be able to change your branch once inside the website.

Products

Search
CHOOSE YOUR BRANCH
Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to U.S. LUMBER GROUP, LLC. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

U.S. LUMBER GROUP, LLC is committed to protecting your privacy. Authorized employees within the company are kept on a need to know basis only and use any information collected from individual customers for the following purposes:

  • Record keeping.
  • Improvement of our products and services.
  • Sending of e-mails to the e-mail address you have provided about new products, special promotions, or other information offered by U.S. LUMBER GROUP, LLC or its authorized third-party affiliates which the company feels you will find useful.
  • For market research purposes.

U.S. LUMBER GROUP, LLC may also provide your personal data to third-party payment processors. However, these companies who are given access to your personal information are required to keep these data confidential and are only allowed to use it based on their agreement with U.S. LUMBER GROUP, LLC.

Security

U.S. LUMBER GROUP, LLC constantly reviews its systems and data to ensure the best possible service to our customers. To ensure your security and prevent any unauthorized access, we have implemented electronic and managerial procedures to protect the information we have collected online. In the event that an unauthorized action against computer systems and data occur, we will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than U.S. LUMBER GROUP, LLC and its authorized affiliates. However, we may disclose information if legally required to do so to the appropriate authorities in compliance with any government regulations and /or requests in the event of an investigation concerning suspected fraud or potential threats. Clients have the right to request sight of, and copies of any and all Client Records we keep, provided that we are given reasonable notice of such a request. Clients are requested to retain copies of any documents issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer
Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Cash, and all major Credit/Debit Cards, are all acceptable methods of payment. Payment in full must be made within thirty days and all goods remain the property of the Company until paid for in full. Balances that remain outstanding by the due date will incur late payment interest until such time as the balance is paid in full. We reserve the right to seek recovery of any unpaid balances remaining unpaid sixty days from the date of invoice via collection Agencies. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Consequently, all transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding payments are recovered in full.

Cancellation Policy

A minimum of 24 hours notice should be given if cancellation of an order is required. Notification in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to impose a specific charge to cover any subsequent administrative expenses.

Return Policy

U.S. LUMBER GROUP, LLC accepts returns provided it is done within thirty (30) days of the purchase date. The item must be in its original packaging and must not be damaged. Once the item has been returned, a credit amounting to the item’s original purchase price will be issued to your credit card.

Defective items or products that were shipped erroneously may be returned to us provided it is done within thirty (30) days. Shipping charges for defective items will automatically be refunded.

Shipping Policy

All corresponding shipping fees and methods will be computed and be made available at the shopping cart page. These charges may vary depending on the destination and address you indicated. Shipping within the United States will be done via Priority Mail. Shipping overseas will be coursed through UPS. Ground shipping will take 2 to 7 business days and does not include Saturdays, Sundays, or National Holidays.

Some items will have additional handling fees and oversized charges from UPS. These items will have a corresponding label in the product page stating whether it will have additional charges or not. For a full listing of UPS charges, click here.

Availability

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] and other authorized affiliates use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Traffic log cookies are also used to help us determine which pages are frequented more by our visitors. They enable us to analyze web traffic better and improve our website to meet our customers’ needs. The information gathered is used solely for statistical analysis and is automatically removed from the system.

Cookies do not give us access to your computer or any information stored in it, other than the information you have given us. You have the option of accepting or declining cookies by modifying your browser’s settings. However, should you decide to do so, you may have problems taking full advantage of our website’s features and other services.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites that isn’t part of our authorized affiliates which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices or content of these sites. We encourage our clients to be aware of when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United States and other countries. The brand names and specific services of this Company featured on this web site are also trademarked.

Communication

U.S. LUMBER GROUP, LLC has several different e-mail addresses for different queries. These, & other contact information, can be found on the Contact Us link of our website, via Company literature, or via the Company’s stated telephone, facsimile or mobile telephone numbers.

General

The laws of the United States of America govern these terms and conditions. By accessing this website, you consent to these terms and conditions and to the exclusive jurisdiction of the courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

U.S. LUMBER GROUP, LLC reserves the right to change these conditions from time to time as it sees fit. If there are any changes to our privacy policy, we will announce the changes that have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site thirty (30) days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


These terms and conditions form part of the Agreement between the Client and ourselves. Accessing this website and/or purchasing a product indicates your understanding, agreement to, and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.